Store in London now only using cash
One store in London is now using cash only with shoppers abandoning trolleys and the queue for the ATM 10 people deep.
Ian Miller went shopping at the Pimlico store in London just after 7am.
He said that the smart shop guns didn’t work and read “no internet” – so he used the app on his phone.
He said the app also failed and when he got to the till he had to re-scan all his items.
“It [the till] circles and then goes back to ‘welcome to Sainsbury’s, please start your order’.”
Miller said he then faced payment troubles as the pay wave function didn’t work and it took about a minute for they payment to go through when he inserted his card.
“I was like ‘oh what the f’.”
Customers report issues with click and collect
Sainsbury’s customers are also reporting issues with click and collect services.
Earlier today, Sainsbury’s confirmed they were facing issues with their “Groceries Online service”.
Shoppers left furious
Shoppers were fuming in response to the supermarket’s posts on X, formerly Twitter.
One said: “No one told us till we got to tills. noone told us about it..only had fiver on me.. unfortunately mobile phones don’t give out cash.”
Another said: “Proactively contacting customers?? Sat on hold for over an hour to find out what’s happening with my order, no hold music so not even sure sat in a queue.”
While a third posted: “Is there a list of affected stores/areas or is it countrywide? You’ve said “some” be good to know who is and isn’t affected.”
