QUALITY street has axed a key service this Christmas and shoppers say they have been left feeling “stitched up”.
Nestle is pulling the plug on the Quality Street web shop this year.
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It means that shoppers will no longer be able to buy the tubs online this Christmas.
Fans of the festive staple took to social media to ask Quality Street when they would be able to buy personalised tins online.
It comes after John Lewis announced the return of its Quality Street personalisation stations, where shoppers can make pick ‘n’ mix tins.
The service, which launched in 2018, allows shoppers to make bespoke tins filled with just their favourite sweets for £15.
Plus, they could even add their name, or that of a loved one, to make a thoughtful Christmas gift for £17.
But shoppers were left disappointed when Quality Street replied to say they will no longer be able to order them online this year.
One Facebook user asked: “Quality Street, can’t you order personalised tins online anymore?? I’ve done this for the last few years.”
In response, Quality Street said: “I’m sorry to say that our Quality Street webshop will not be open this year.”
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Shoppers flocked to the comments to blast the decision.
One angry customer said: “They’ve stitched online customers up.
“I’ve purchased a couple of personalised tins for the past two years.
“Now all they can say is SORRY!!”
While another wrote: “Quality Street noooooo. Why??”
And a third added: “That’s disappointing. I just thought it would be an excellent Christmas present this year.
“I have ordered a personal tin in the past.”
A spokesperson for Nestle said: “There’s no Quality Street web shop this year, but Quality Street fans can still purchase personalised tins from pick and mix stations at participating John Lewis stores from September 27.”
Shoppers wanting to get their hands on a personalised tin with have to head to one of 19 John Lewis stores with a pick ‘n’ mix station.
The retailer is bringing back its stand in Oxford Street, London, on Wednesday.
A number of other stores, including those in Bristol, London, Liverpool, Leeds and Nottingham, will also be unveiling stations in October.
Shoppers can personalise their tins by filling them with just their favourite flavours, or by getting their own name on the tin.
Shoppers can add 12 different flavours to the tins, including the returning coffee creme and the green triangle, for a set price.
Customers can fill one up a new tub for £15 or refill an old John Lewis Quality Street tin for £12.50.
You can personalise one too, adding your name on the lid, or someone else’s if it’s a gift – that’ll cost you £17.
Here is the full list of 19 John Lewis stores where pick ‘n’ mix stands will be:
You can find your nearest store by using the store locator tool on their websites.
You can find your nearest store by using the store locator tool on their websites.
John Lewis brought back its pick ‘n’ mix stands last Christmas to the delight of Christmas shoppers.
Many shoppers didn’t realise you can get Quality Street tubs filled with only your favourite flavour and were delighted when they found out.
It comes after Nestle launched a new chocolate bar combining two iconic Quality Street flavours – the purple one and green triangle.
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