Charity says problems are ‘baked into the system’ and calls for fines for poor service across the sector
More than 5 million people had a parcel lost or stolen last year, according to Citizens Advice, which has called on the government to start fining firms that keep losing deliveries as part of a comprehensive overhaul of the sector.
Currently, only Royal Mail faces fines for poor service, but the charity said the same sanctions should apply to the whole industry, after surveys showed customers had experienced a range of problems with deliveries. Ten parcels were lost or stolen during each minute over the last 12 months, it claimed.
