A COUPLE claim they’ve been left sitting on garden chairs in their living room — after delivery of a new sofa was delayed by ten months.
Scott and Liz Currie, from Springboig, Glasgow, are still waiting to receive their dream suite and have now been told it could be March before it arrives.
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They ordered the furniture from the Paisley branch of Sofology last May.
In preparation for delivery, they were told to get rid of their old furniture.
Despite many proposed delivery times, the company has failed to deliver leaving the couple with nowhere to sit for over nine months.
Liz said: “I picked a delivery date and nothing turned up. I phoned them again and since we’ve had three delivery dates booked and nothing has shown up. No phone calls to say they would be cancelled, nothing.
“We’ve been told it might not be in the country, that it was coming from China.
“First they said it was in the port, then it was out to the warehouse, they then said we don’t actually know where it was.
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“At the end of November, they said there was no real guarantee that it was even in the UK and that it had gone missing.
“When I called them this week, they admitted the sofa was missing and advised me to order another one.”
However, Sofology, who were bought by the DFS chain in 2017, have started taking payments for the missing sofa.
Liz continued: “You are on the phone for over an hour and just fobbed off
My new £1,600 sofa arrived bobbly and sunken like it had been used for years – and DFS told me to fix it myself.
“But I went in the online order the other day to check and first I saw they had taken a payment for the first sofa, and when I called the warehouse, they said this won’t even be delivered until March
“When I phoned the credit company they said there is nothing they can do until Sofology asks them to stop.”
A Facebook Group ‘Angry Sofology Customers’ has swollen in size with over 4000 members claiming to be in a similar situation as the Curries.
Many have reported deliveries not showing up – and when they do, experiencing faults with the product.
A spokesperson for Sofology said: “We apologise for the inconvenience caused to Mr and Mrs Currie and have already agreed a gesture of goodwill for the delivery issues experienced in addition to arranging loan furniture which has been with the customer since September.
“We are refunding the single payment already taken and will remove this from the customer’s overall order value as a further gesture of goodwill.”
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