HUNDREDS of O2 and Tesco Mobile customers have reported a network outage, leaving them unable to make calls and browse the web.
Problems started on Wednesday afternoon, with more than 618 issues logged by customers on the outage detection site Down Detector.
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And both the O2 and Tesco Mobile Twitter page is being bombarded by unhappy customers alerting the network provider that they’re having issues.
The most reported locations include Manchester and London.
An unhappy Tesco Mobile customer Tweeted: “@tescomobile Calls aren’t working, but texts and data are. Why?”
“@tescomobile is your network down? Both myself and my husband are unable to make or receive calls,” said another.
Frustrated O2 customers have also tweeted about the issue.
One customer said: “@O2 are there any issues currently in the Oldham area? Can’t connect to the internet.”
“O2 can’t call out. Is the signal down?” said another.
Tesco Mobile’s services run off the O2 network, so it’s no wonder that customers at both firms are facing issues.
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We’ve contacted O2 and Tesco Mobile to confirm the issue and explain when it will be resolved – and we’ll update the story once we’ve heard back.
On social media, the customer services teams have been directing unhappy customers to the O2 Network Support page.
This includes a live network status checker, which is supposed to show whether the network is working near you.
If the status checker isn’t showing any issues in your area, O2 says you should try:
- Turning your phone off and on again to refresh your network connection
- Toggling your flight mode on and off
- Going to your phone settings and choosing the O2 network manually
- Trying using your phone in a different area
- Trying your sim in a different O2 phone
- Trying a different O2 sim in your phone.
The O2 network last went down in February 2020 and left hundreds of customers without the ability to make calls and send texts.
At that time, almost a thousand people across the country reported problems via Down Detector.
We’ve previously explained how to check if O2 is down in your area.
Can I get compensation?
There is compensation on offer if you are a customer affected by broadband outages.
But this is unfortunately not usually the case for mobile networks.
However, you may still be entitled to compensation from O2 or Tesco Mobile if you experience a mobile phone outage.
O2 and Tesco Mobile have previously said any customers affected by outages can contact its customer service team who will look at compensation on a case-by-case basis.
You can get in touch with O2 and Tesco Mobile by phone, post or online.
You can also speak to O2 and Tesco Mobile via its live chat service.
Other mobile phone companies such as Three have previously given customers up to £20 off their bills following a nine-hour signal failure.
Ofcom says depending on the circumstances, your phone provider may have to offer you money back while repairs are being made leading to outages.
And if repairs take longer, you may be entitled to an additional refund or account credit.
