NATWEST customers are furious after being charged TWICE in a banking glitch.
People have complained to the bank that “double”” transactions have appeared on their accounts – even sending some into their overdraft.
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One fuming customer said the double payments from the weekend had “wiped” their account and sent them into an unarranged overdraft.
They said: “Double payments from weekend wiping out account and putting it into unarranged overdraft that had to get out of, and don’t know if your going to charge me for this error on your part, and don’t know when money is coming back to us.”
Another said: “Just received a message from you saying that I have gone into my arranged overdraft and may incur charges for using my overdraft.
“Pay in cleared funds to minimise charges. Err, what in earth is going on please???”
A third said: “So NatWest have had a glitch and appears as though transactions have doubled ?”
And a fourth complained they were “out of pocket near half the money in my account”.
The bank has responded to customers saying that there is a technical issue affecting some customer accounts.
The bank told one user on Twitter: “We are aware of an incident whereby customers are seeing transactions duplicated as both cleared and pending causing incorrect balances to be shown.
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“I assure you our team are working hard to resolve this. I apologise for any inconvenience this has caused”
Another message to a customer said the problem was affecting transactions from “around May 7”.
We’ve asked Natwest about the problem and will update when we hear back.
On the bank’s service status page NatWest has said that some debit card purchases are showing twice, affecting the available balance.
It also assured people affected that they would not be left out pocket.
The message said: “Some customer accounts are showing debit card purchases twice, and in certain cases their available balance will be lower than it should, we’re really sorry for any inconvenience.
“If your available balance is affected by this, we’ll ensure you are not left out of pocket, and we are doing everything we can to fix this as soon as possible.
“We’ve only made the payment to the retailer once, so there’s no need to contact them.
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