It was of great sentimental value, but was cut off when she was transferred to Shell Energy
My 98-year-old mother’s phone line was transferred to Shell Energy last year after it took over the telecoms arm of the Post Office. My mother thought that Shell was a fuel supplier and concluded that, since she was with another energy supplier, the bills that arrived were scams. Because she didn’t pay them, her phone line, which also operates her panic button, was cut off in March. Shell was unable to reactivate the old account and claimed her number had been given to BT.
I arranged the reconnection with BT, but was later informed that her number had not been released by Shell. We were given a temporary number, but despite a month of daily calls to Shell and BT, there was no news on the number. We’ve now been told it’s lost and both sides now say that they can do nothing.
AB, Sittingbourne, Kent
