ANRGY shoppers have claimed Mother’s Day has been “ruined” after flower orders from major retailers arrived dead and mouldy.
Customers have slammed shops included M&S, MoonPig and Sainsbury’s after allegedly sending dud floral arrangements.
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Disappointed buyers complained to on Twitter that their bunches bought for Mother’s Day did not live up to what was promised.
“Seriously, what the hell is this? Wilted mouldy flowers delivered to my Mum on Mother’s Day!
“Absolutely livid and upset that you’ve completely ruined the day. Will never use you again”, one shoppers complained to M&S.
Another furious shopper said: “@marksandspencer disappointed with these mother’s Day flowers bought yesterday, mouldy and dead.”
Another “disappointed” shopper shared a snap of a sparse bouquet they received from Moonpig.
The customer said: “@MoonpigUK £32 plus postage? Are you having a laugh.
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“I could pick that up from the petrol station for £6. Complaint submitted. Mum very disappointed.”
While another Twitter user posted a picture of the colourful, blossoming bouquet they were expecting, and the one they received.
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They wrote: “Is this a joke…!!! Ordered this and received what looks like a £2 bunch of flowers from a garage forecourt!!”
A Sainsbury’s shopper opened their bunch of flowers only to find they were rotten.
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They tweeted at the supermarket: “@sainsburys was so happy when my kids gave me some lovely flowers this morning but on opening they are full of mould and half dead (which was hidden with the paper and wrapping.”
Another posted a video showing a £10 “pretty in pink” bunch of flowers.
But they open the packaging to reveal the mouldy and wilting bouquet.
The customer said: “My gorgeous children brought me some flowers for #MothersDay what a waste of their money @sainsburys mouldy #flowers.”
The Sun has contacted M&S, Sainsbury’s and Moonpig for comment.
What are my rights of my Mother’s Day flowers go wrong?
If your flowers are already wilting, or have browning petals and leaves, you might be entitled to a refund.
This also applies if they arrived crushed, damaged, or don’t match the description online.
According to consumer group Which? your complaint should be covered under the Consumer Rights Act and must be made directly to the florist or shop where you bought them.
Your refund should include the initial cost of the flowers, as well as any delivery charges.
To start the process, you need to take a picture of your flowers to support your complaint – this goes for whether you’re the sender, or receiver.
Then provide the florist with as much information about your order as possible, include any order numbers and the delivery address.
You will also be able to get the delivery charges refunded if you paid extra for it to be delivered on a specific day.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]
