SAMSUNG Galaxy S23 Ultra users are reporting that their devices have no WiFi connection.
The device was released only recently, but users have taken to social media and Samsung forums to complain about the new gadget.
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One Twitter user, by the name of Chad, said: “Anyone else having WiFi speed issues with the Galaxy S23 Ultra?
“This is 10-20% speed of my iPhone.”
It appears the phones connect to WiFi but users still can’t access the internet.
While some users have been lucky enough to connect to the internet, the connection doesn’t last long, according to reports.
It’s not clear exactly how many devices have the problem.
Samsung has not yet revealed a solution to the problem.
However, Samsung spokesperson said that it should be fixed in the next software update.
Without an official fix, tech savvy users have been doing some investigating themselves and have come up with a few tricks.
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How do I fix it?
Many think the issue is with the router instead of the device.
One current theory is that the problem affects phones which are trying to connect to a WiFi 6 router.
Disabling WiFi 6 and encryption protocol WPA3 has resolved the problem for some users.
Some have said a factory reset has also fixed the issue for them.
While other recommend disabling the random MAC address and switching to phone MAC to solve the problem.
If these options don’t work, then users’ best bet it to rely on mobile data and wait for Samsung to haul in an update.
But there’s one thing users must note: by the time the update arrives, Galaxy S23 Ultra’s early customers will likely be outside of the return window.
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