MCDONALD’S was hit with a major IT outage forcing it to close some of its restaurants.
A number of customers complained online this morning of staff not being able to take their orders in-store.
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Others said employees were turning them away from their local branches with some also reporting issues with online orders.
Posting on X, formerly Twitter, one frustrated customer said: “Sooooo, for the first time in ages I’m gagging for a nice McMuffin… order online, drive to the McD’s and… you’ve got a country-wide failure?”
Another said: “All McDonald’s in Eastbourne closed due to technical issues.”
Meanwhile, a third fumed: “Why can I order through the app this morning but all of my local McDonald’s are closed when they are meant to be 24 hours?!”
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And a fourth added: “Why cant you take orders with pen and paper and take it back to the kitchen? I’ve not had my McBreakfast today.”
A McDonald’s spokesperson said the outage was now resolved in the UK and Ireland.
They said: “We are aware of a technology outage which impacted our restaurants. The issue has now been resolved in the UK and Ireland.
“We thank customers for their patience and apologise for any inconvenience this may have caused.
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“The issue is not related to a cybersecurity event.”
McDonald’s restaurants worldwide were also reportedly suffering widespread issues earlier today, including in Australia, New Zealand and Canada.
McDonald’s Japan’s official X account also posted acknowledging a “system failure” at its restaurants.
It’s not clear whether the outage has been resolved in these countries.
McDonald’s runs more than 1,450 UK restaurants and over 40,000 worldwide.
Hundreds of UK branches have self-service touch screens to take orders, instead of staff members at tills.
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It uses computer systems in its stores to manage orders taken in stores, at drive-thrus and online.
It’s not clear at this stage what was behind the outage or which systems were affected.
It comes after McDonald’s customers were left fuming after card payments went down across some UK branches in October.
But the issue was swiftly resolved and only affected tills at several restaurants across the UK.
That didn’t stop customers from fuming about the outage, with one posting on X: “A lot of time waste. Not loving it.”
Another wrote: “I get there’s an issue with card payments but their lack of response is the issue I’ve raised.
McDonald’s
Other retailers were also reportedly having issues, with Visa card users struggling to make payments in stores.
In January 2020, disappointed Maccie’s fans slammed the fast food chain after its app crashed, affecting hundreds of customers.
Foodies went online to share their anger at the outage, with one saying it had “ruined” their Sunday morning.
Another user said: “So much for the free McMuffin when the app doesn’t work waited 30 mins in the restaurant to not have any time to wait for it anymore and order my food.”
It’s not just McDonald’s to be hit with an outage in recent months either.
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Tesco’s contactless card system went down for hundreds of customers last month, leaving them fuming.
Last June, Asda shoppers reported they couldn’t log in to make or check their orders on Asda’s website and app.
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