HUNDREDS of banking customers were left without access to their credit card details or had problems with online banking today.
Several banks experienced outages or issues with bank cards, including Lloyds, Halifax and TSB, according to Downdetector.
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Reports of issues first started at around 7.20am with hundreds of TSB customers unable to access mobile and online banking.
Then Lloyds and Halifax customers started reporting having problems gaining access to credit card details.
It’s not clear yet what was behind the outage.
Downdetector was reporting dozens of issues with Visa and Mastercard as well.
However, both Mastercard and Visa said they were not experiencing any issues.
TSB, Lloyds and Halifax have now all said the problems have been resolved.
Lloyds, which also runs Halifax, tweeted: “Customers can now view their Credit Card details again.
“We’re sorry if this issue affected you today.”
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While a TSB spokesperson earlier said: “While most of our customers can access mobile or online banking, we’re aware that some are having problems.
“We’re working hard to resolve this and apologise for any inconvenience.”
Customers took to social media earlier following the issues sharing their frustration.
One Lloyds customer tweeted the bank saying: “Do you know when it will be back up and running?
“I need to make my monthly payment today so I don’t incur any interest charges.”
Meanwhile, a Halifax customer said: “I’m getting a payment declined, five times now.”
A TSB customer said: “Sitting on hold all morning waiting for @TSB.”
It’s not the first time TSB has gone down leaving customers stuck.
The bank suffered an outage in July with hundreds of people impacted.
Halifax and Lloyds went down for two days in August as well.
Can I claim compensation for an outage?
Unlike telecoms companies, banks aren’t obliged to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To stake a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might come in the form of late payment charges.
You should make a note of when you were unable to access the services and also the names of the people you spoke to from the company which suffered the outage.
You can find out more details about how to complain to Lloyds Bank, Halifax and Bank of Scotland on their websites.
You can find more details about how to complain to TSB on its website.
If your bank doesn’t resolve any complaint, you can take your case up with the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
