LLOYDS Bank has issued an update after customers reported having problems with transferring money.
There were reports earlier this morning of issues on Downdetector with some users taking to social media saying they were having issues with their standing orders.
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On Downdetector 58% of complaints related to fund transfer issues and 35% online banking.
One user said at the time: “My faster payments are working fine. It’s the standing orders where the money seems to have got stuck somewhere and hasn’t arrived in either bank accounts they were supposed to.”
Another said: “Anyone having issues with standing orders going out? Or payments received?”
Lloyds responded to the first customer: “I am aware of a delay on overnight payments for some standing orders which the team are currently working hard to resolve.
“There is no need to make another payment, please check if funds received mid morning.”
Another user said: “Do you have a problem at the moment? Lots of payments made from business account, non received. Mostly wages ! Funds gone from business account.”
A Lloyds spokesperson responded: “We’re aware that some customers’ payments have not been made this morning and are working to resolve this as quickly as we can.
“Please refrain from making a duplicate payment. Sorry for any inconvenience caused.”
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However, a Lloyds spokesperson has since said the issues surrounding standing orders being made have been resolved.
They added: “We’ll make sure customers are not out of pocket because of this.”
It comes after hundreds of Halifax and Lloyds Bank customers were hit with issues accessing their accounts last December.
Services were quickly back up and running after online banking services went down.
And Lloyds was one of three major banks which experienced outages last October with customers were locked out of their accounts.
It is not yet clear whether Lloyds customers will be compensated for any late payment fees incurred as a result of the problems today.
However, banks do usually offer customers compensation if they are affected by outages or payment issues though, however it will depend on the circumstances and the bank is not always obliged to do so.
Lloyds also has a complaints page or you can call the bank directly on 0800 072 3572 if you think you’re entitled to compensation.
If you can’t resolve your complaint with Lloyds, you may be able to get compensation by going to Financial Ombudsman Service.
