A company’s charity scheme in the Covid crisis delighted some buyers, while others feel let down

Soon after lockdown started and high-street stores closed, a scheme called Lost Stock appeared, offering shoppers the chance to have a mystery box of clothing delivered to their door.

Customers provided details including their age, gender, size and clothing preferences, paid £39, and then waited several weeks for a parcel containing at least three items of clothing, which they were told would usually retail for about £70.

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