T-MOBILE is one of the biggest telecoms providers in the US, boasting a catalog of over 110million customers.
It means a mammoth amount of Americans are affected when the mobile network experiences service problems.
1
T-Mobile down: Is T-Mobile experiencing issues today?
T-Mobile users began to complain of network outages across the US on Monday, February 13, 2023.
According to outage tracking website Down Detector, the technical issues spilled over into the following day.
Over 81,000 Americans complained they were unable to operate their mobile phones due to network glitches.
T-Mobile said it was working quickly to address the disruption that caused issues with voice, messaging, and data services in several areas.
The outages appeared to peak at more than 83,000 at around 10.20pm on February 13, 2023.
Around 61 per cent of users reported issues with signal and 29 percent with their mobile phone.
Areas experiencing issues include Los Angeles, Seattle, New York City, Las Vegas, Phoenix and Dallas.
T-Mobile users in Chicago, Houston and San Diego also say they have been affected.
Most read in Phones & Gadgets
T-Mobile down: How do I check the service status?
If you’re concerned your T-Mobile service isn’t performing correctly, check DownDetector to see if other people are experiencing the same issues.
The company doesn’t appear to have a service status page, but it gives tips on how to troubleshoot if you get error messages on its website.
Alternatively, have a quick look on social media and see if anyone else is struggling with their service.
If you still have issues, customers should contact T-Mobile from a device that has service or visit a nearby store.
How to complain to T-Mobile about network problems
As noted above, if you’re experiencing issues, make sure to contact T-Mobile or visit a nearby store.
T-Mobile’s customer service can be reached by calling 800-937-8997.
You can also write a letter to its customer services using the below address:
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Can you get compensation?
After an outage a few years ago, T-Mobile offered credit to affected customers who requested it, according to consumers on Reddit.
However, it’s not guaranteed so you’ll need to get in touch and ask.
To improve your chances, it’s worth building a case of how you’ve been affected.
In August, T-Mobile admitted more than 40million customers were affected by a data breach that stole Social Security numbers.
It came after hackers claimed they had names and Social Security numbers of 100million customers.
