A SHOPPER was sent toilet rolls instead of bread rolls in a supermarket product sub.
Another had dog chews delivered instead of chicken breasts, while a third got strawberries for bin bags.
4
4
A vexed vegan got meat sausages instead of plant-based burgers from Morrisons.
And one shopper whose partner has coeliac disease had a gluten-free product substituted with one containing wheat.
Consumer advice firm Which? found 47 per cent of deliveries included a substitute item in the past year.
Which?’s Reena Sewraz said: “Some were downright ridiculous.
“And they can be incredibly frustrating if a key dinner ingredient is missing.”
Customers at Asda, which was responsible for the toilet roll and dog chew switches, were most likely to get a swap, with 62 per cent reporting one in their most recent shop.
Some 59 per cent of Aldi customers received unexpected items, including a bag of onions instead of a loaf.
Half at Sainsbury’s got a swap — including shoe polish instead of fruit.
Most read in Money
At Morrisons, where 51 per cent of shoppers got a substitution, one customer got a toothbrush instead of apples.
And a Tesco (44 per cent) shopper was sent an Easter egg in place of hot dog rolls.
Waitrose (24 per cent) fared best in the survey.
Which? added: “You have the right to reject substitutions at the point of delivery, or you could opt out of receiving substitutions altogether.
“If you end up with one you don’t want, always contact the store and ask for a refund.”
4
4
