A HUGE fashion brand is making a major change to delivery costs from today and shoppers aren’t happy at all.
ASOS premier customers now have to spend a minimum of £15 to qualify for free next day delivery.
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Customers who spend less than £15 can still get free standard delivery.
ASOS sent an email out to shoppers last month telling them about the change.
It said: “Starting on February 28 2023, you’ll need to spend £15 or more to get free next day delivery.
“But don’t worry – if you do spend less than £15, you’ll still get free standard delivery.”
The change impacts pre-existing premier delivery customers, not just those who start a subscription from today.
Shoppers can pay an annual subscription fee of £11.95 to get premier delivery.
Before, these customers had to spend a minimum of £10 to get free next day delivery.
But the change means they’ll have to spend £5 more from today.
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Premier customers have gone online to share their anger at the price hike.
One said: “Honestly what are ASOS doing to Premier…£15 minimum spend is ridiculous.”
Another tweeted: “ASOS is a joke of a company.”
A third person added: “Spend £15 for Free Next Day Delivery ??? Bye.”
Premier customers can always cancel their subscription if they don’t want to pay the extra £5 for next day delivery.
You will need to contact ASOS’ customer care team via online chat to do so.
Alternatively, you can cancel the subscription on your ASOS app by clicking on “my account”, “manage subscription” then “cancel plan”.
In January, an ASOS spokesperson said: “We informed our UK ASOS premier customers that a minimum order value of £15 will apply for free next-day delivery from February 28, with orders under that amount instead benefiting from free standard delivery.
“Costing just £11.95 for an entire year, ASOS premier represents excellent value for money and this change will impact a small proportion of orders.”
ASOS isn’t the only retailer hiking fees or making big changes for customers.
M&S shoppers buying fashion or homeware items via click and collect will now have to bring their own bags in.
Orders are usually packaged in sealed plastic bags when customers come to pick them up.
But the retailer has dropped the bags in a bid to battle plastic waste and help the environment.
Last week, Sainsbury’s announced it will be vacuum packing all of its beef mince products across 600 stores.
The move means the retailer will be using a minimum 55% less plastic on the product packaging.
It’s not all bad news though. Earlier this month, Aldi announced it is extending its Too Good to Go scheme across all 990 UK branches.
Under the scheme, shoppers can get bags of surplus food known as “Magic Bags” for £3.30.
