HSBC‘s online banking system crashed this morning, leaving customers unable to access their accounts for around two hours.
According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST.
A number of people took to social media to express their frustration, saying they had trouble logging in both online and through the HSBCnet app.
An HSBC spokesperson told MailOnline that the issue had been resolved and the ‘service is stable’ at 11:30am on Monday.
HSBC’s online banking system went down this morning, leaving customers unable to access their accounts
According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST
MailOnline has asked the bank about the specific cause of the relatively short outage.
One HSBC customer wrote on Twitter: ‘Is HSBCnet broken? We’re not able to log in!’
Another added: ‘Is there a problem with HSBCnet this morning? I am unable to logon anywhere…’
One user, Christina Sleight, tweeted: ‘Is HSBCnet down?’
Earlier, HSBC had acknowledged the problem but said it was only affecting online banking platform HSBCnet and not retail customers.
A spokesman said: ‘The account access issues seen by some business customers lasted for less than half an hour, though some intermittent issues remain so customers may have to retry. We are working to resolve these residual issues.
‘We apologise for any inconvenience caused.’
Users of HSBCnet, the bank’s online banking platform, took to Twitter to share their issues on Monday morning
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
Reports started to surge at around 9am on Monday morning, peaking at more than 300 at about 10:30am.
The majority of issues reported – 63 per cent – related to online banking, while a further 31 per cent were specifically about an inability to log in, according to Down Detector.
Reports had fallen to just 28 at around 11:15am, coinciding with HSBC’s announcement that the issue had been resolved.
This Down Detector map shows the areas of the UK where HSBC customers are having issues
Down Detector’s ‘heat map’ of user-submitted problem reports shows affected customers are mostly in the UK’s major cities, including London, Manchester, Cardiff and Belfast.
Also on Monday, HSBC announced a 74 per cent jump in third quarter profit, allowing it to announce a share buyback of $2 billion.
The Asia-focused bank posted pretax profit of $5.4 billion for the quarter to September, which compares with $3.1 billion a year prior.
