It’s one of the most popular banking apps around the world, but it appears that the HSBC app has gone down this morning.
According to Down Detector, the problems started at around 08:49 GMT, and are affecting users across Britain.
MailOnline attempted to access the app, and received an error message reading: ‘Service unavailable. This service is temporarily unavailable. Please try again later.’
HSBC has now acknowledged the outage, and says it is ‘investigating as a matter of urgency’.
‘We understand some customers are having trouble accessing banking services as usual right now. We’re investigating this as a matter of urgency and will share an update as soon as possible,’ it posted on X (formerly Twitter).
It’s one of the most popular banking apps around the world, but it appears that the HSBC app has gone down this morning
So far, more than 4,077 issues have been logged on Down Detector. Of those who reported problems, 64 per cent said they were having issues with mobile banking, while 21 per cent said it was online banking they were struggling with
HSBC has now acknowledged the outage, and says it is ‘investigating as a matter of urgency’. ‘We understand some customers are having trouble accessing banking services as usual right now. We’re investigating this as a matter of urgency and will share an update as soon as possible,’ it posted on X (formerly Twitter)
HSBC has around 14.8 million customers across the UK, although it remains unclear how many use its mobile banking app.
So far, more than 4,077 issues have been logged on Down Detector.
Of those who reported problems, 64 per cent said they were having issues with mobile banking, while 21 per cent said it was online banking they were struggling with.
Meanwhile, the remaining 15 per cent said they were having problems with the mobile login.
Several frustrated users have taken to X to discuss the outage.
Many have pointed out the fact that it’s occurred on Black Friday, as well as pay day for some.
Replying to HSBC’s tweet on the issue, one user wrote: ‘Oh dear, on Black Friday, of all days!’
MailOnline attempted to access the app, and received an error message reading: ‘Service unavailable. This service is temporarily unavailable. Please try again later’
Several frustrated users have taken to X to discuss the outage. Many have pointed out the fact that it’s occurred on BlackFriday, as well as pay day for many
Replying to HSBC’s tweet on the issue, one user wrote: ‘Oh dear, on Black Friday, of all days!’
Several users have pointed out the fact that the outage has occurred on pay day, with one saying he had ‘bills that need paying’
Another added: ‘HELP! HSBC app is down. On payday too. I have bills that need paying!!!’
And one vented: ‘Payday for many, plus Black Friday, and HSBC decides there’s going to be an outage across their mobile app and online banking. Good job!’
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London and Cardiff, although there were reports across the country.
Sam Richardson, Deputy Editor of Which? Money, said: ‘This HSBC outage will cause a real headache for a lot of its customers. In the worst cases it could prevent people making essential payments such as rent and bills, but it also falls on Black Friday, one of the busiest shopping days of the year, where many people will be looking to make significant savings on big-ticket items.
‘We strongly advise customers that have been left out of pocket to keep evidence of extra expenses they may have incurred as a result of the outage, so they can be claimed back from HSBC.
‘People want a bank they can depend on, and if IT outages become a regular occurrence, consumers could be tempted to vote with their feet and switch to an alternative provider – particularly with a lot of tempting switching incentives on offer at the moment.
‘Having a backup bank account or credit card can help, by giving consumers a way to make essential payments during outages like these.’
Down Detector gets network status updates from various sources including social media and reports submitted to its website. The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London and Cardiff, although there were reports across the country
