Waiting until the last minute to mail holiday gifts to friends and family is likely not going to be an option this year, with post offices already warning that labor shortages and larger-than-usual package volumes may lead to significant holiday delivery delays in the months ahead.
Already, Chicago carriers have been delivering late into the night, trying to get through all their mail within the day, and Iowa offices are so short-staffed that some postal routes have no designated carrier. Every year, United States Postal Service workers prepare themselves for the busy holiday season, the last two weeks of November through December. But postal workers from Iowa, Illinois, and Maine told NBC News that they have been delivering a holiday-level load for months, and they’re afraid this holiday season will be the heaviest to date.
“We used to call the holiday season ‘our season,'” said Mack Julion, a mail carrier and the union representative for the National Association of Letter Carriers’ Chicago local 11. “This is where we stayed head and shoulders above the rest. So, we’re going to leave it all out there, give it the best that we can.”
Delivery services all have the same message this year: Shop early and ship early.
Julion said he is afraid this holiday season will tarnish the USPS’s reputation for good. He said that when he started as a mail carrier 24 years ago, people associated the postal service with accessibility, timeliness, and delivery in the rain, snow, sleet, or shine. But the number of packages has steadily increased throughout the pandemic, overfilling postal trucks, and delays have become the norm. As holiday shoppers ramp up their online gift purchases, he’s afraid the significant delivery delays and price increases will lead to unhappy customers.
Chuck Zlatkin, communications director for the New York Metro Area Postal Union, said he’s seen more retirements this year and during the pandemic than ever before. He said that while mail has been heavier than ever recently, delivering mail has always been a rigorous job and that even seasoned carriers decades into the position are unhappy with the service’s changes.
“It is impacting the longtime workers, the people who were here for 10, sometimes 20 years,” Zlatkin said.
Martha Johnson, senior public relations representative for the USPS, said in an email that there has been a “national drive” to hire 40,000 seasonal hires and that the postal service plans to install 112 additional package sorting machines to accelerate the pace of mail processing.
“They keep saying they’re going to hire seasonal help, and they can’t even find regular help,” said Mark Seitz, president of the Maine State Association of Letter Carriers and the National Association of Letter Carriers Local 92. “The staffing has regressed considerably everywhere.”
Seitz, who has been a carrier for 18 years, said the package volume was so high last holiday season that they had to pile mail up in the parking lot, with some carriers in the Portland area staying out late through December in low temperatures and brutal Maine weather. As people have grown accustomed to ordering daily necessities online, compounded by holiday gifts, he’s afraid that, without increased staffing, the problem will be worse this year.
But Johnson said that the postal service learned from the increased deliveries last year and that they’re doing everything they can to prepare for high package volumes in the coming months.
“We started investing in our equipment, people, and facilities for the holiday season earlier than ever this year and we are ready to deliver,” she said. “Our customers should feel confident sending their holiday mail and packages through the postal service this year.”
UPS is also optimistic about deliveries this year but encourages people to shop early to prevent holiday season delays.
Jim Mayer, director of UPS media relations, said the company initiated a hiring push for 60,000 new employees last Friday, known as “brown Friday.” He said that while these hires are seasonal, UPS hopes people will stay on as career carriers.
“We will get the packages delivered — but don’t wait,” to get started, Mayer said.
FedEx echoed UPS’s sentiment, urging customers to send gifts out as soon as possible as it “continues to navigate operational challenges due to … increased package volume and the ongoing pandemic,” said Joseph Miner, a senior communications specialist, in an emailed statement.
“We strongly encourage all customers planning on shopping online for the holidays to shop early and ship early,” Miner said.
Source: | This article originally belongs to Nbcnews.com
