In a battle of restaurant chain drive-throughs, a new survey says KFC’s is the quickest and Chick-fil-A’s is the slowest.
Chick-fil-A customers spent on average about 8.5 minutes waiting in line in their cars, while drivers at KFC waited just over 5 minutes, according to a survey of 10 U.S. restaurant chains by Intouch Insight, a customer-experience management company. The firm surveyed more than 1,500 drive-through locations in June and July.
