Minister says materials are ‘commercially sensitive’ amid concern over performance of service
The government has been criticised for refusing to make public the training materials call handlers in the NHS 111 coronavirus response service (CRS) were given at the start of the pandemic, on the grounds that they are “commercially sensitive”.
Kate Osamor, the Labour MP who warned last year that the 111 service “simply couldn’t cope” with the huge number of people needing advice for Covid-19 symptoms, condemned the refusal as an “insult” to families whose relatives have died from the virus.
