Coventry Building Society has left more than 2million customers in limbo following an IT crash, which began yesterday morning.
Britain’s third biggest mutual is blaming the fault on an internal update gone wrong, according to reports on Twitter, with suggestions that the problem may have started as early as 6am yesterday.
It posted at 9.13am yesterday: ‘Online Services are unavailable at the moment. Our Call Centre and branches are also affected with restricted access to systems.
‘We’re really sorry for the inconvenience and are doing all we can to restore normal service.’
Desperate: Angry customers have been left unable to make vital payments.
The situation appears to still not have been resolved and has left customers unable to make payments or access funds, whilst regular payments, standing orders and direct debits failing to show up on time.
Swathes of angry customers have taken to twitter to vent their frustration while there are photographs circulating of long queues at branches.
One person said that the two day systems failure had prevented them from exchanging contracts on their new home.
Another questioned how such a major organisation could still be down after more than 24 hours.
It is clear from the Twitter backlash that people have been left furious with online payments stopping and unable to withdraw cash from ATMs.
One post read: ‘Awaiting my child maintenance from Ex, it’s not come thru from his CBS account so I’m now overdrawn with no money to get the weekly food for the kids. Bit of a joke that it’s taken this long!! Where do I send by bank charges to to get reimbursed??’
Coventry Building Society customers are currently being blocked from signing into their account.
Another post added: ‘This really is a dreadful situation. People need access to their savings/offset accounts to ensure that they can cover outgoing bills.
‘I am looking to withdraw money into my current account to cover direct debits. Not good at all. Going into a branch is not possible in Edinburgh!’
Earlier today, the mutual released a further statement claiming it is on track to restore online banking by this evening.
It said: ‘We’ve made good progress overnight & expect to have all services, including standing orders, direct debits and cash cards, restored later this afternoon/eve.
‘We’ll do this carefully but as fast as we can. We know this has been very disruptive & we’re very sorry for the inconvenience.’
We have contacted Coventry for response but it had not replied at the time of publication.
If anyone has been affected by this in a serious way, please contact us by emailing [email protected].
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