Over half a million energy customers could get refunds
HALF a million energy customers are to have their direct debits reviewed as the regulator slammed firms for ‘unfair’ bill increases.
The energy regulator, Ofgem, has ordered firms which increased direct debits by over 100% to urgently review bills.
The six worst firms, out of 17 suppliers, with the biggest flaws were Ecotricity, Good Energy, Green Energy UK and Utilita Energy, TruEnergy and UK Energy Incubator Hub (UKEIH).
Customers who have had direct debits hiked unfairly will be able to get repayments – and some may even get compensation, the regulator said.
Energy prices went up in April after the price cap was increased by £700, leaving many customers concerned about how they would pay their bills.
A Squeeze Team investigation by The Sun on Sunday in April urged customers to challenge bill increases after we heard complaints from a number of customers.
In May, Martin Lewis warned that a third of customers had been overcharged due to unfair bill increases.
Ofgem said that it had found “minor weaknesses” in the processes of Bulb, E.On, Octopus Energy, Outfox the Market, Ovo, Shell and Utility Warehouse.
While it found “no significant issues” with British Gas, EDF, Scottish Power and SO Energy.
