Chase Bank’s app and website are suffering an outage impacting thousands of Americans Wednesday.
DownDetector, a website the monitors online issues, reported problems around 2pm ET – Chase has acknowledged the outage and is working to fix it.
Users cited issues with logging in and accessing their balances and transactions.
The bank’s website says its site ‘isn’t working right now’ and upon signing into the app, customers receive the prompt: ‘You are being securely signed out.’
Chase users are struggling to access their online accounts
According to Downdetector.com, users first complained they couldn’t access their funds and personal information on the site.
One person commented on Downdetector that the outage isn’t allowing them to pay their auto loan and others said customer service wasn’t helpful and pretended like nothing was wrong.
The complaints have come in from around the country with people from California, Florida and New Jersey posting that they still couldn’t log into their accounts at 4:30 p.m. EST.
When attempting to login to the Chase app, within seconds of putting in a password, users are automatically told they are ‘being securely signed out.’
Chase Bank released a statement telling customers: ‘We’re working to restore all services to chase.com and the Chase Mobile app right now. Thanks for your patience.’
Issue reports submitted to DownDetector show 64 percent of users can’t login into the mobile app, 24 percent say it is the website and 12 percent can’t access balances and transactions.
