PASSENGERS could get money back if their journey is disrupted thanks to the Delay Repay scheme.
Travel delays and cancellations have hit Brits across the country, caused by a train derailment and bad weather.
1
Here’s how you can get your money back and make a complaint if your train has been delayed or cancelled.
Delay Repay rules mean you can claim money back if your train is running late by 15 minutes or more.
How much you get back depends on how long the delays is and the type of ticket you have.
Compensation ranges from 25% of the ticket price to 100%.
You’ll get a full refund if your train was delayed by 120 minutes or longer.
It doesn’t matter which train company you are travelling with – the scheme is nationwide and all firms are part of it.
But how you claim the money back will be up to the train line, and you”l have to apply to them directly and you can usually do this online.
You’ll usually need a picture of your ticket and information about the train service you were on to claim.
You can also fill in a form and send in your ticket with it.
You can get your money back if your train is cancelled or delayed – but only if you choose not to travel.
Your unused ticket can be refunded, National Rail says, and you shouldn’t be charged a fee for this.
You can get the money back from where you bought the ticket originally.
All ticket types are refundable if you do not travel due to disruption, according to the Office of Rail and Road.
If you are not happy about a train company you can make a complaint
You need to make a complaint to the train company directly, and you can do this online, by email or over the phone.
You’ll need to provide information about the issue and your journey, such as departure station, date, time and ticket type.
You should get a response within 20 days.Know your rail rights campaign blog
If you’re not happy with this you can ask them to look at it again and they will need to respond within 40 days.
If you still haven’t resolved the problem you can escalate the issue to the Rail Ombudsman.
Flight delays
Under EU rule 261/2004, you may be entitled to between £110 and £540 if your EU flight is delayed by more than three hours for flights going back over the past six years (five in Scotland).
MoneySavingExpert.com has templates for claim letters.
Lost luggage
Get a Property Irregularity Report before leaving baggage reclaim.
If your luggage goes missing on an outward flight, the airline should cover the cost of “essentials” and the lost luggage but claiming on travel insurance is easier and worth more.
Make the airline aware immediately and write to them within seven days of loss or damage.
Power
If you experience an unplanned power cut of more than 12 hours, you may be able to claim £70, and a further £70 for each additional 12 hours up to £700.
If it is planned, they must give two days’ warning.
Contact your distribution company.
Water
For unplanned disruption, supply must be restored within 48 hours of the provider knowing about it, or you are entitled to £20 compensation.
For planned work, you must have 48 hours notice or be compensated.
Contact your provider or citizensadvice.org.uk.
Roads
If a new road causes your property to lose value you may be entitled to compensation from the local council for local roads or Highways England.
You can also claim for damage to your vehicle caused by a road, such as potholes or loose paving.
Learn more at Gov.UK or Moneysavingexpert.com.
Parcels
First and Second Class post not delivered by ten days after it is expected could be worth £20 compensation.
For missing or delayed Signed For it’s £50, and Special Delivery it is up to £500 compensation.
Using the Tracked 24 or Tracked 48 service, you can get the value of the item up to £100
For other courier services, check their websites’ conditions.
Go to the relevant website for details to claim. You will need evidence of posting and probably proof of value of the item.
Broadband and phone
Some of the biggest phone and broadband providers are signed up to an automatic compensation scheme, including:
- BT
- EE
- Hyperoptic
- NOW Broadband (part of Sky)
- TalkTalk
- Utility Warehouse
- Virgin Media
- Zen Internet
It means you will get £8.06 for each calendar day that your service is down after two days of not working.
For missed appointments you get £25 if an engineer doesn’t turn up with less than 24 hours notice.
And if there’s a delay to the start of a new service, you get £5.04 for each calendar day you go without, including the missed start date.
Inside Salisbury train crash as terrified students who thought they would die called parents to say ‘I love you’
We pay for your stories! Do you have a story for The Sun Online news team? Email us at [email protected] or call 0207 782 4368 . We pay for videos too. Click here to upload yours.
This post first appeared on thesun.co.uk
