After Jet2 topped a Which? poll, we ask UK travel experts for their views and take a close look at the rules and extras
So which budget airlines offer the best customer experience, and which ones will have you muttering “never again” as you stagger out of the airport?
There is of course no one-size-fits-all answer – there are so many variables at play, from cost, customer service and the number of cancellations to legroom and luggage policy. Each airline has its own (often byzantine) rules, paid-for extras and small-print fees to navigate.
