BT email services stopped working for some users in a mystery outage today.
Thousands of users complained that they couldn’t access their emails – but a fix has since been rolled out.
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Online outage tracker Down Detector logged a huge number of reports from frustrated users.
According to a live chart, the outage began at just before 3pm UK time.
The bulk of reports related to BT email services, though some users complained about their BT internet too.
Unsurprisingly, angry users flocked to Twitter to complain about the outage.
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One irate BT customer wrote: “Why can’t I sign into emails? Second time in as many weeks. What’s going wrong?”
Another said: “Keep getting ‘something went wrong’ messages when trying to log in.
“Password and email address are correct. No-one answering online chat. Please advise.”
BT’s Twitter Support account replied to some of the frustrated users.
One response reads: “We have identified a fault and are working on it.
“Can you check it again in an hour please? Sorry for the inconvenience.”
In a statement sent to The Sun, a BT spokesperson said: “For a short period of time this afternoon, some customers were unable to access some BT services.
“A fix was quickly implemented and now services are running as normal.
“We’re sorry for any inconvenience caused.”
It’s unclear exactly what caused the outage.
Typically issues with the servers that host the service are to blame when an app or website go down.
But it’s also possible that a website bug has caused the problem.
Alternatively, there may be some undisclosed app maintenance going on that has shut services down for users.
Have you experienced any issues with BT services today? Let us know in the comments!
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This post first appeared on Thesun.co.uk
