ANGRY customers from suppliers including E.ON, British Gas and EDF are unable to submit their meter readings before the price cap rises tomorrow as websites crash.
Nearly 350 customers are experiencing problems logging into their E.ON accounts according to Downdetector.
1
Hundreds of British Gas customers are also reporting issues getting online according to the complaints tracking website, while Scottish Power customers are being hit by website crashes too.
SSE customers are also running into difficulties, while those with EDF are complaining of website glitches on social media.
It comes as today is the last chance for customers to submit their meter readings and lower their bills before the energy price cap goes up tomorrow, DOUBLING millions of households’ bills.
Furious customers have been complaining about crashes on social media.
A furious customer tweeted: “@eon_next looks like you need to get your act together and let everyone submit meter readings, can’t do it online and the phone line is dead. Anyone there?”
Another said: “@eon_next why does your website not work?”
While one customer tweeted: “EON site has crashed try to put meter readings in just impossible.”
E.ON has been replying to some customers on Twitter saying that there has been a surge of customers trying to log their meter readings.
Most read in Money
It tweeted back to one customer: “Our website and app are experiencing extremely high traffic.
“Our speedy tech teams are currently working on this in the background.”
It has also been advising customers to DM its customer service Twitter account with their meter readings if they are having trouble.
One British Gas customer said: “Today is the last day to submit the readings but can’t go in the website or phone. Don’t know what else to do. Very unfair!!”
While a Scottish Power customer said: “@ScottishPower can’t get through on phone and website keeps crashing. Unable to give my meter readings.”
EDF customers are struggling to get onto the supplier’s website too.
One tweeted: “EDF login not working as carrying out essential maintenance, so cannot log meter readings.”
SSE customers have also been raging about website crashes.
One said: “On one of the most critical days for your customers and your website and app are down?!”
What to do if you’re struggling to log a meter reading
You should still take a picture of your meter reading and keep checking in to see if your suppliers’ website is back up and running if you are experiencing issues.
Some suppliers have told customers to send them a direct message on social media with their meter readings while websites have crashed – so make sure to check Twitter.
We’ve asked all suppliers what customers need to do as websites crash and we will update this story as soon as we can.
Doing a gas and electric meter reading before the new price cap rolls out will help you avoid paying more than you need to.
That’s because you are giving an estimate for your energy based on previous usage, which gives you a cost for the upcoming year.
That cost is divided by 12 for your monthly direct debits.
Doing a reading the day before on March 31 means you – and your energy firm – know exactly how much energy you have used under the lower price.
And you then have a clear date from which the higher prices apply.
It means customers will be furious that they can’t log their readings to make sure they’re saving as much as they can on soaring costs.
The Sun has approached all suppliers for comment.
It comes as British Gas mistakenly sent messages to some customers that suggested they had to install smart meters at their homes.
Households of collapsed suppliers taken over by the energy giant have claimed they were told installing a smart meter is a condition of their new contract.
But British Gas apologised and said the messages were sent in error.
We pay for your stories!
Do you have a story for The Sun Online Money team?
