BOOHOO has introduced a £1.99 charge for returns after previously offering them for free.
The large online retailer has updated its policy on its website.
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It states: “Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.
“Returns are FREE for premier customers.”
Boohoo has been approached for a comment.
Shocked shoppers have taken to social media following the change in policy.
One user said: “@boohoo @boohoo_cshelp since when do you charge for returns???”
Another said: “Well, that settles it. No more shopping from @boohoo now they’ve started charging £1.99 for refunds.”
And another added: “@boohoo_cshelp Hi, please can you tell me why you now charge for Isle of Man residents to return?? Just had to pay 9.19 for three dresses? Then apparently you then take £1.99 from refund!!”
It comes after Zara shoppers started being charged £1.95 to send back items, with the fee deducted from their refund.
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Boohoo’s new policy applies to shoppers using gift cards, store credit or vouchers as well.
Boohoo’s website states: “If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of £1.99 for returning the item to us.”
Boohoo has extended its returns policy to 28 days so a typical refund may take longer than usual.
Customers receive a refund within 14 days of the retailer receiving the returned items, or, within 14 days of the consumer providing it with proof of return via one of its carriers if the items are not returned.
