BARCLAYARD customers were locked out of their accounts earlier today after the bank’s website and app ran into technical difficulties.
Problems started from around 9am this morning, according to complaints tracker Downdetector, with outages spiking around 12pm onwards.
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However, the issues were fixed by Barclays in the afternoon, meaning its millions of customers can now get back online.
Areas most affected appeared to be London, Birmingham, Brighton and Cambridge.
Around three quarters (76%) of all complaints were about internet banking issues, with 14% related to mobile banking issues, according to the site.
Barclaycard has over 10 million customers, according to its website.
Customers have been slamming the bank on social media for the outages, claiming that they have been locked out of their accounts.
From complaints The Sun has spotted on Twitter, it appears that there are issues with both Barclaycard’s website and app.
One customer said the Barclaycard website was “incredibly slow” and said he was having issues logging into his account.
Another tweeted he couldn’t make a payment, while another unhappy customer said the Barclaycard app was “completely unusable”.
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Barclaycard has been replying to customer complaints on Twitter, confirming that there are issues with its online banking service.
In one tweet, it stated that its tech team is working “super hard” to get the problems fixed.
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
Barclaycard hasn’t confirmed why it had trouble with its online banking service, but said everything was back up and running now.
A company spokesperson said that customers who had accrued bank fees or charges as a result of the outage should get in touch with the bank, who will deal with any issues on a case by case basis.
Barclaycard, which cut its credit card limits for thousands of customers earlier this year, is not the only bank which has been struck by technical issues recently.
Thousands of Santander customers were unable to use mobile or internet banking services last month following a major outage.
Customers said they had payments rejected in supermarkets and said even Santander’s telephone banking service was down.
Santander said no customer would be left “out of pocket” due to the disruption over the weekend if they incurred costs as a result of the service issues.
TSB’s website and app also went down in January this year.
The bank, which has 3.8million current account holders, said there were “intermittent” issues with internet and mobile banking, leaving thousands locked out of their accounts.
Thousands of Barclays customers are to get up to £100 compensation after a cashback error.
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Martin Lewis explains why Barclaycard minimum payment changes are good and bad for customers
