SPECTRUM is one of the United States’ largest internet providers.
On December 7, 2021, several Spectrum users complained of a service outage in their area.
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Is Spectrum down?
Hundreds of Spectrum customers complained of internet outages starting at 1.19am EST.
By 6.34pm, there were still at least 500 users who claimed they were experiencing problems.
45 percent of users were having issues with their landline internet, while 42 percent said they experienced a total blackout.
14 percent of users reported not having any signal at all.
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The areas that reported outages the most were:
- Los Angeles
- Birmingham
- St Louis
- Honolulu
- Charlotte
- New York City
- Cleveland
- Brooklyn
- Chicago
How can I check if Spectrum is down?
Companies have been making it easier for users to check on the status of their sites.
A few places Spectrum users can check if the site is down includes:
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- DownDetector
- On Twitter @Ask_Spectrum
- On Twitter @GetSpectrum
- Online at spectrum.com/contact-spectrum
Users can also call Spectrum to report outages in their area.
Spectrum also lists an Outage and Troubleshooting page on their website where users can check outages in their area.
Their website lists instructions for customers to ensure they are staying up to date with outage alerts:
“Make Sure You’re Getting Outage Alerts
“To manage your service notifications:
- Sign in. You’ll be taken to the Notifications sub tab within Settings.
- Select Manage under Service Notifications.
- Use the drop-down menus to make your updates and then select Save.”
Users can also report outages directly to services like Down Detector by clicking the “I have a problem with Spectrum” button.
What are Spectrum users saying?
Some Spectrum users took to Twitter to comment on the outages in their area.
One user called out Spectrum by tagging them in a tweet.
“Yet again another d*mn outage ‘affecting multiple services in my area.’ Sunday was forgivable, but during business hours is ridiculous @Ask_Spectrum @SpectrumBiz @GetSpectrum,” one user wrote.
The provider’s account @Ask_Spectrum responded to the user asking them to send them a private message so they could further assist them.
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