BARGAIN hunters have spotted kettles and toasters on sale for free from Sainsbury’s in an online price glitch.
Shoppers reported being able to add kitchen appliances to their shopping baskets with a price tag of £0.00.
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Among the mislabelled items were the Cookworks Brush New Jug Kettle, which is usually priced at £23 – but currently on sale at £20.
The Cookworks Brushed New 2 Slice Toaster was also listed as being free rather than its usual price of £23 – which is currently selling for £19.50.
When the Sun checked the website the price glitches had been fixed.
But customers reported on Facebook how they had successfully added the items to their shopping basket.
One Facebook user said: “Ordered with delivery of shopping due tomorrow… watch this space!”
The price glitch was a rare win for shoppers who have recently been grappling with price rises and food shortages across supermarkets.
However, shoppers were later dismayed to find the supermarket had cancelled their orders or offered to substitute their orders with the full price items.
One customer received an email from Sainsbury’s which said: “We have identified a pricing issue on the below 2 items you have added to your basket, as a result of the incorrect price these items will be automatically cancelled from your online order at 11pm tonight.
“To keep your delivery slot and time you will need to add other items to your trolley before this time otherwise the delivery slot will be lost.”
The customer had bought a Cookworks kettle and two slice toaster in the glitch.
A Sainsbury’s spokesperson said, “A Cookworks Kettle and Toaster were priced incorrectly online for a brief time and has now been updated.”
Not all shoppers are unlucky when it comes to price glitches though. We previously spoke to one bargain-hunter who saved £1,000 in a year by spotting pricing errors.
Do shops have to honour a price glitch?
Whether a store has to honour an incorrect price depends on a few factors.
If you’re buying in store and the incorrect price is noticed at the till, the shop does not have to honour the price – although you can ask if it will.
If you’ve already bought the item and the glitch is spotted after the sale, you don’t have t to give the difference back.
With online purchase, it depends whether or not you have a ‘contract’ with the store.
This will depend on the company’s terms and conditions – you’ll either have legal rights once you’ve paid OR once the item has been sent.
Deciphering this can be tricky, but you can contact the Citizens Advice consumer helpline for guidance.
If you have a contract, the company can’t usually cancel the order.
They will be able to cancel it, however, if the pricing error was a genuine mistake on their part that you should’ve noticed – this often applies to glitches where pricey items are listed as being 1p or free.
If you don’t have a contract, the store can cancel your order.
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