BARCLAYARD customers have been locked out of their accounts after the bank’s website and app has run into technical difficulties.
Problems started from around 9am this morning, according to complaints tracker Downdetector, with outages spiking around 12pm onwards.
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Areas most affected appear to be London, Birmingham, Brighton and Cambridge.
Around three quarters (76%) of all complaints are about internet banking issues, with 14% related to mobile banking issues, according to the site.
Barclaycard has over 10 million customers, according to its website.
Customers have been slamming the bank on social media for the outages, claiming that they have been locked out of their accounts.
From complaints The Sun has spotted on Twitter, it appears that there are issues with both Barclaycard’s website and app.
One customer said the Barclaycard website was “incredibly slow” and said he was having issues logging into his account.
Another tweeted he couldn’t make a payment, while another unhappy customer said the Barclaycard app was “completely unusable”.
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Barclaycard has been replying to customer complaints on Twitter, confirming that there are issues with its online banking service.
In one tweet, it stated that its tech team is working “super hard” to get the problems fixed.
If you’re struggling to get into your Barclaycard account, you can check the bank’s website to get the latest service update in your area.
Barclaycard hasn’t confirmed why it has been having trouble with its online banking service, or when the issues will be resolved.
We’ve asked for more information, and we will update you as soon as we know more.
More to follow…
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