Permanent secretary Matthew Rycroft responds to an article about his government department
Your characterisation of the Home Office (Cruel, paranoid, failing: inside the Home Office, 13 May) does not match my experience during the year I have led it.
I have found a group of people committed to public service, determined to have a positive impact and focused on doing the right thing. Everyone at the Home Office acknowledges the wrongs and injustices of the past. We feel these every day and are determined to change. Our new values – compassionate, respectful, courageous, collaborative – set a different path for the future. Just this week, I was proud to hear that partners are noticing the difference as case workers consider “the face behind the case”.
