TSB’S website and app have gone down leaving thousands of customers locked out of their bank accounts.
Complaints tracker Downdetector first saw a spike in the number of people reporting issues with the bank at around midday today.
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By 3pm today, more than one thousand customers had registered a complaint about the lack of service.
The problems are affecting customers all across the UK, including Dundee, Glasgow, Nottingham and London.
The bank’s social media team have been replying to customers on Twitter: “We’re aware customers are currently experiencing problems across our mobile app and Internet Banking.
“We’re working to solve this as soon as possible and apologise for any inconvenience caused.”
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
The crash comes as millions of Brits are relying on the online banking services to access their cash while abiding by the government’s stay at home coronavirus restrictions.
Many are being greeted with an error message when they try to access their accounts.
The message reads: “We weren’t able to do that. Bad Request.”
Angry customers have taken to Twitter to share their frustration at being locked out of their accounts.
One person wrote: “@TSB down again?? Can’t access my account. Seriously need to change banks.”
Another said: “Please resolve this, it’s causing such an inconvenience. I need to transfer money but can’t log on mobile or desktop platforms.”
Customers can see if there are any issues with TSB’s services by checking its dedicated page on its website.
Here, you can find out what services have been affected, including mobile, online, telephone banking and card payments.
More to follow…
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