Customers to receive ‘evoucher’ following delivery issues
The official Sainsbury’s Twitter account is telling affected customers they will receive an “evoucher” following today’s delivery problems.
Responding to a customer on X, the store wrote: “You’ll be receiving an email with evoucher and details on how to rebook shortly.”
Sainsbury’s has said all issues are resolved following this morning’s technical fault but many customers are still reporting a lack of contact from the retailer.
Will you be charged for cancelled orders?
No, it is extremely unlikely you will be charged for undelivered orders this morning.
But, if you do happen to be charged you can always contact Sainsbury’s customer service team.
You can do so by calling 0800 328 1700.
What usually happens with cancelled online orders?
During the supermarket’s last technical glitch, Sainsbury’s said it would contact all affected customers to discuss rearranging their delivery.
If your order doesn’t turn up, you will not have been charged.
But on the odd chance that you have been, you’ll be entitled to a full refund.
If you don’t hear back from the supermarket after the technical issue is resolved, we recommend you contact Sainsbury’s yourself.
You can do so by calling 0800 328 1700.
