THOUSANDS of users experienced issues accessing Plusnet on Monday evening.
Over 30,000 Plusnet customers reported outages with the internet service just after 4:50 pm GMT, according to Downdetector.
A majority of the reported problems were associated with the landline internet, however, 14% of customers had no signal, while 11% were in total blackout.
London, Edinburgh, Bristol, Birmingham, Manchester, and Watford experienced the most reports.
Plusnet confirmed to The Sun that the broadband issue was resolved around 6 pm. The internet service fixed the connectivity problem within two hours.
“Earlier today some customers were unable to use their broadband. This issue has been resolved and they are back online. We are very sorry for any inconvenience caused,” a Plusnet spokesperson confirmed.
Follow along below for the latest news and updates on the Plusnet outage…
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Certain devices can interfere with connection
WiFi routers use radio signals to connect devices. These signals can be interrupted by other devices.
If you’re having issues with your WiFi signal, check to make sure these following devices are kept away from your router:
- Bluetooth devices
- Cordless phones
- Fridges
- Baby monitors
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Issue resolved
Plusnet confirmed to The Sun that the issue causing an outage this afternoon was fixed at approximately 6 pm GMT.
The problems have been resolved, following a period of monitoring and was fixed in less than two hours.
“Earlier today some customers were unable to use their broadband. This issue has been resolved and they are back online. We are very sorry for any inconvenience caused,” Plusnet confirmed.
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Maximizing WiFi signal
Plusnet recommends the following tips to maximize the strongest connection, by placing your router:
- In an open space and not on the floor
- Close to your computer
- Away from thick walls, metal objects, or electrical appliances
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Selecting the best WiFi channel
There are two WiFi bands Plusnet users can connect to – 2.4GHz and 5GHz.
Plusnet routers will automatically connect to the best performing channel.
It is not recommended to manually choose a WiFi channel.
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Tips on troubleshooting internet, part two
If your connectivity is still down despite no outage in your area, Plusnet advises customers to restart their hub.
You can restart your hub by turning it off, shutting down your devices, and waiting at least 30 seconds before turning everything back on.
Connecting too many devices at once can also slow your broadband down.
Customers can also check their WiFi kit for tips.
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Tips on troubleshooting internet
If you experience connectivity issues and there is no outage in your area, there are some ways to troubleshoot your service.
To get the best connection, your hub will need to be close to your computer and not on the floor.
Thick walls, metal objects, or electrical appliances placed near the hub can interfere with connectivity, according to Plusnet.
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Reports drop
Reports of an outage with Plusnet have dropped in the past hour and a half.
The outage peaked at 5 pm with over 30,000 customers reporting issues with their internet, per Downdetector.
Approximately 1,700 customers were still reporting outages at 6:30 pm.
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Plusnet releases statement
Plusnet told The Sun: “Some of our customers are unable to use their broadband connection.
“We are working to get them back online as soon as possible. We’re very sorry for any inconvenience caused.”
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Find out if you’re entitled to compensation
Plusnet offers customers compensation during an outage.
If you’re a mobile customer, depending on the circumstance you may be entitled to a refund or account credit.
Customers could be entitled to up to £8 a day if their connection goes down for more than two days.
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How to find out if there’s an outage in your area
To find out if there’s an outage in your area, check out Plusnet’s service status webpage and enter your postcode.
You can also keep checking social media as well because providers often respond directly to customers there.
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BT also down
BT is also down for thousands of customers across the UK.
To follow the BT outage, check out our separate live blog here.
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Outages climb to over 30,000
Reports of Plusnet outages have climbed to over 30,000.
Outages spiked just before 4:30 pm with over 4,000 users reporting problems with the internet, according to Downdetector.
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Customers take to social media
Plusnet customers are taking to X, formerly Twitter, to deliberate on the internet outage.
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Plusnet ‘aware of mass outage’
Plusnet has acknowledged the mass outage on their official X, formerly Twitter, account.
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Most reported locations
The cities listed below are reporting the most issues with Plusnet:
- London
- Edinburgh
- Bristol
- Birmingham
- Manchester
- City of Westminster
- Leeds
- Leyland
- Watford
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Outage map shows widespread issue
A heat map provided by Downdetector shows the issue is affecting customers across the UK.
Thousands of customers across the UK are reporting an outageCredit: Downdetector -
Outages continue to rise
Outages have continued to rise in the last hour, according to Downdetector.
Customers began experiencing issues with their internet service just before 4:30 GMT.
Within the last 15 minutes, over 26,000 users are now reporting problems with Plusnet.
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Most reported problems
The most reported problem associated with Plusnet is the landline internet.
Over 70% of customers can’t access their Plusnet landline internetCredit: Downdetector -
Plusnet down
Plusnet is down for thousands of users across the UK.
Almost 20,000 customers are reporting issues accessing their internet service, per Downdetector.
