Reports surpass 3,000 as outage continues
User reports on DownDetecor have surpassed 3,000 amid today’s outage.
Speaking in response to user complaints, Vodafone said, “We’re working to get this sorted as soon as possible
“We’re aware some customers are experiencing intermittent issues using mobile data, you can still use messaging & voice services.
“Our engineering teams are investigating to get the services up and running asap.”
How can I complain to Vodafone about a network problem?
Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.
It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.
There’s also a live chat service or a form you can fill in.
Vodafone investigating issue
Vodafone has acknowledged the widespread issues experienced by its customers, saying that the outages are being investigated.
In a reply to one of many complaints about the mobile network on social media, the telco said “we’re working to get this sorted as soon as possible”.
“We’re aware some customers are experiencing intermittent issues using mobile data, you can still use messaging & voice services,” Vodafone said on X. “Our engineering teams are investigating to get the services up and running asap.”
More Vodafone users report issues
Reports of Vodafone outages have increased in the last hour, according to DownDetector.
More than 3500 users have reported issues with the Vodafone network this morning, with many taking to social media to express their frustration.
Vodafone’s service checker on its website is showing no issues, despite many complaints from customers.
“Is the Vodafone network down, unable to use phone as showing no signal ???? Checked network status and it’s showing no issues,” tweeted one customer.
How do I check the service status of Vodafone?
The network has a service checker on its website where you can find out if it’s your area that is facing problems or just an issue with your device.
You can also subscribe to receive alerts, which tell you if there are any problems and how Vodafone is fixing them.
On the same page, there is also advice and guidance about what to do if you’re facing problems.
For Vodafone broadband users, there’s a separate page on what to do if you have slow speeds, internet cutting out or you can’t connect at all.
Vodafone users report issues on social media
Several Vodafone users have taken to social media to report issues with the network this morning.
Some users had trouble accessing data and internet, while others couldn’t receive texts or calls.
“Anyone on Vodafone? I’ve literally got no phone signal,” said one user on X, formerly Twitter.
“Anyone else got an issue with Vodafone this morning accessing data for internet?,” tweeted another.
“How can the entire Vodafone network be down but their website still says no issues,” complained another.
