SKY has issued a warning to all TV customers with an aerial dish following the wrath of Storm Babet.
The storm, the first major weather event of the autumn, has swept the UK with heavy rains and winds over the past few days, claiming six lives.
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“Strong winds dislodged your #SkyTV dish?,” the company’s Help Team wrote on X (formerly Twitter) yesterday.
“Don’t try to fix it yourself.
“Book an engineer visit.”
Fixing an aerial dish can be a risky job, even for the professionals.
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There is a lot of room for error, and customers could easily injure themselves if they attempt to fix it on their own.
This is especially the case if the effects of Storm Babet haven’t completely blown over your area yet.
It’s fairly obvious when your aerial dish had been dislodged.
Sky customers may be met with a ‘no satellite signal’, ‘no signal’ or ‘no input’ message.
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Or, they have a broken or distorted TV picture.
However, if the wind and rain is yet to pass over, Sky recommends waiting out the storm until you call in an engineer.
That is, unless, you can see from the ground that the aerial has been dislodged.
In a help section on its website, Sky writes: “Bad weather; such as heavy wind, rain, snow, or storms can interfere with your satellite signal.
“If the weather’s bad where you are, wait for it to return to normal to see if that fixes the problem.”
And if it hasn’t, simply sign in to your Sky account to book an engineer visit.
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