SKY is warning customers over a dangerous type of phone call you must ignore.
These “vishing” calls are designed to hijack your bank accounts and credit cards.
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It’s easy to fall for these dangerous scams, so Sky is urging users to be vigilant.
“Vishing is the fraudulent practice of making phone calls or leaving voice messages purporting to be from reputable companies,” Sky explains.
“In order to induce individuals to reveal personal information, such as bank details and credit card numbers.
“Some use automated dialling or are a recorded voice, asking you to press numbers.
“Others might just be individuals.”
A vishing call can take many forms, according to Sky.
They may ask for your account or payment details, your Sky viewing card number, or password.
Often they give the excuse of wanting to issue a refund, collect a failed payment, or validate software.
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Sometimes they’ll have your personal info – like a name or address – to convince you that they’re legitimate.
Be very wary, especially if they ask for banking or card information.
They may also ask you to go to a website like Teamviewer, which would allow them to spy on you – and potentially even “log into your online banking”.
These scammers will use words like “suspicious” or “illegal activity” to scare you.
And they may get “agitated, angry or rude” if you try to confirm who they are.
“Always be wary if the phone call is unsolicited or out of the blue, and don’t be rushed or pressured,” Sky warned customers.
“Genuine companies will always be happy for you to call back later if needed.”
Sky said it’s important to trust your instincts and stay in control.
It’s fine to refuse requests over the phone.
Ignore any threats, including claims that you’ll be disconnected or fined if you don’t respond or press a number on the phone.
Action Fraud urges Brits to be on high alert for suspicious phone calls.
“It’s important to remember if you’re contacted out the blue by someone purporting to be from a well-known organisation, asking for your personal or financial details, that this could be a scam.
“Do not respond and hang up the phone.”
Action Fraud says it’s best to contact the organisation directly to check if communications are genuine.
Always do this before taking any action.
Visit the official website or app and use the advertised phone number.
But never use the links or contact details in the message you have been sent – they may be fraudulent.
