SANTANDER customers have complained that they’re unable to access accounts through online and mobile banking.
Downdetector, which shows when companies are experiencing outages, said that over 1,000 reported issues have been filed as of 11.04am this morning.
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Over 50% of the issues related to customers struggling with their online banking and 46% with mobile banking.
Can I claim compensation for an outage?
Banks aren’t obliged to pay compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you.
You’ll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.
You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.
You can find more detail about how to complain to Santander on its website.
If your bank doesn’t resolve any complaint, you can take your case up with the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
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The service can resolve your issue over the phone, by email or post depending on what best suits you.
