TESCO’s mobile and online banking went down for hundreds of users today.
Over 300 customers were reporting issues with the service as of 8.17am this morning, according to Downdetector.
1
Half of the problems related to online banking while just over a third related to mobile banking.
Some customers were also experiencing issues with their credit cards.
The majority of the issues were coming out of London, Nottingham and Cardiff.
But a Tesco Bank spokesperson said the issue had since been resolved.
They said: “For a short period this morning customers were unable to access mobile and online banking.
“This is now fixed and we apologise to our customers for any inconvenience caused.”
Frustrated customers took to Twitter following the outage.
One, tagging Tesco Bank, said: “Unable to access banking either on app or website!”
Most read in Money
Meanwhile, another customer said: “Is there an issue this morning? I can’t log in to my car insurance account.”
A third added: “Is the online app offline?”
It comes just two days after hundreds of O2 and Tesco Mobile customers reported a network outage.
The problem left customers unable to make calls or browse the web.
Can I get compensation?
Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
You will have to offer evidence of how the outage negatively impacted you, including if you had to pay any late payment fees.
You should take note of when you were unable to access the services and also the name of the people you spoke to from the company that suffered the outage.
If the company refuses to offer you compensation and you think you could be entitled to money back, you can always take your case to the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
