TESCO’s mobile and online banking service has gone down for hundreds of users.
There were over 200 reported problems as of 8.32am this morning, down from over 300 at 8.17am, according to Downdetector.
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It appears over half of the problems are relating to online banking while just over a third with mobile banking.
Some customers are also experiencing issues with their credit card.
Frustrated customers have been taking to Twitter this morning following the outage.
One, tagging Tesco Bank, said: “Unable to access banking either on app or website!”
Meanwhile, another customer said: “Is there an issue this morning? I can’t log in to my car insurance account.”
A third added: “Is the online app offline?”
Tesco has replied to a number of customers on the social media platform acknowledging issues with its mobile app and online banking.
It said it was investigating the issue and hoped to have it resolved quickly.
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It comes just two days after hundreds of O2 and Tesco Mobile customers reported a network outage.
The problem left customers unable to make calls or browse the web.
Can I get compensation?
Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
You will have to offer evidence of how the outage negatively impacted you, including if you had to pay any late payment fees.
You should take note of when you were unable to access the services and also the name of the people you spoke to from the company that suffered the outage.
If the company refuses to offer you compensation and you think you could be entitled to money back, you can always take your case to the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
We have approached Tesco Bank for a comment.
