Refugees and support workers say Home Office-funded service is ‘torment’, with some callers left on hold for up to three hours
The government’s round-the-clock helpline for asylum seekers has been rated inadequate after callers faced “unacceptable” delays, official documents have revealed.
Run for the Home Office by the charity Migrant Help, the helpline is the main point of contact for asylum seekers needing support with housing, money and access to healthcare.
