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SNAPCHAT has acknowledged an active outage preventing users from logging in.
Most users are reporting problems with logging into Snapchat while others have experienced complications with server connection.
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Thousands of users flagged trouble with Snapchat’s log-in page to DownDetector.
It’s currently unclear what is causing the problems with the social media platform, which boasts millions of users worldwide.
“We’re aware of an issue preventing some Snapchatters from logging in,” Snapchat Support wrote on Twitter.
“Hang tight, we are looking into it and working on a fix!”
Users struggling to log in this morning are advised by Snapchat Support to manually update the app by visiting the App Store.
Quit and reopen the app after updating.
If users are still rejected from the log-in page, visit the website and go to the section labeled “My Snapchats have disappeared.”
By pressing “yes” next to “still need help,” you can fill out a form with more assistance.
ScreenRant reported that an alternative method is to delete Snapchat and reinstall it – note that this strategy was not proposed by an official Snapchat representative or in response to today’s blackout.
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Snapchat launched in 2011 as a photo-sharing app with disappearing exchanges between friends.
The platform has expanded to include video news, avatars, and recently announced a paid subscription program called Snapchat+.
