Vodafone went down leaving hundreds of customers without signal or internet – and some unable to send a text

VODAFONE went down in areas of the country this afternoon as customers complained they were unable to send texts, left without signal or internet.

As many as 192 complaints were logged on service checker, Downdetector.

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Users reported their concerns with the telecoms giant this afternoon on the complaints hub.

Problems appear to have picked up at around 3pm today with customers scattered from London to Birmingham struggling to get connected.

They took to Twitter to air their frustrations.

“I can’t send text messages at the moment,” said one annoyed Vodafone user.

While another said: “For some reason we can’t send texts?” As another said, “I can’t send texts either.”

“I have exactly the same problem,” said a fourth. “And my calls are 50/50 too.”

Another user was very upset with the developing network issues.

They said: “I’m SICK of your network Vodafone, usually I have lots of issues streaming radio, but now my texts won’t send.

“This is the latest in the non stop issues I have. SORT IT OUT.”

The network urged users to head to its status checker in response to any service blips.

There, customers could confirm outages in their local area.

Vodafone has since confirmed that everything is back up and running now though.

A Vodafone spokesperson said: “We’d like to apologise to any customers who experienced problems sending or receiving text messages this afternoon.

“The issue has now been fixed and no other services were affected.”

How can I complain to Vodafone about a network problem?

Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.

It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.

There’s also a live chat service or a form you can fill in.

Am I entitled to compensation from Vodafone?

Depending on your issue, you may be entitled to compensation or an account credit.

The best thing to do is to contact Vodafone and see if it can resolve your problems for you.

Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.

If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.

This post first appeared on thesun.co.uk