Exclusive: workers report drops in pay and shift frequency, while others say petrol payments do not reflect soaring prices

Tom* started working for Amazon as a delivery van driver in Norfolk nearly three years ago. Since then, his rates of pay have been revised numerous times, including at least four changes since September. He and his partner are probably going to have to abandon hopes of buying a home together, as the money Amazon had promised was not sustained.

“All of us are constantly terrified of never having enough money to survive,” he says. “It really is the most toxic industry.”

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