WHATSAPP is rolling out an update worldwide that will make it easier to get help when things go wrong with the chat app.
The software upgrade adds a feature that lets you get hold of the company’s support team via a normal chat thread rather than resorting to email.
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It means that if you report a bug or other problem, WhatsApp engineers will respond in a WhatsApp chat.
The feature was previously made available in a WhatsApp beta – an early version of a software update sent out to testers ahead of a wider release.
It now appears to be rolling out to users of the iOS app. The Sun tested the feature in the UK and can confirm it is up and running.
You can contact WhatsApp by opening up the iOS app and heading to Settings > Help > Contact Us.
Now, when you type your message into the app’s “Contact Us” page, a notice at the top reads: “We will respond to you in a WhatsApp chat”.
You can still choose to send your message over email if you’d prefer.
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WhatsApp Support chats are always marked with a green verified checkmark, according to WABetaInfo, a site that examines betas for upcoming features.
Those green ticks allow you to verify that you’re speaking to a genuine member of the team, rather than a scammer.
“Be careful with people that claim to be WhatsApp,” WABetaInfo wrote. “You always need to verify if there is the green verified checkmark.”
To try it out for yourself, make sure you’re using the latest version of WhatsApp.
To update the app on your iPhone, open the App Store and search for WhatsApp. Tap “update” next to WhatsApp Messenger.
The feature is also available on Android devices.
When you contact WhatsApp, some of your information is shared with the company in order to understand what’s wrong with your account.
For instance, the app may collect your phone number, network information, the OS version you’re using and more.
WhatsApp says that this information may help them understand your issue and providing it is optional.
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In other news, personalised smart guns, which can be fired only by verified users, may finally become available to U.S. consumers this year.
Scientists are embarking on a mission to unravel the mystery behind dozens of grisly child mummies buried in an underground tomb in Sicily.
Police have caught an Italian mafia henchman who’d be on the run for 20 years after spotting the fugitive on Google Maps.
And, one of the best-preserved fossils ever found has confirmed that young dinosaurs burst from their shells just like baby birds.
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This post first appeared on Thesun.co.uk
