TESCO customers were furious that they couldn’t book grocery slots after a glitch meant no delivery times were available.
Shoppers had been trying to schedule slots with the supermarket’s £8 a month Delivery Saver service but Tesco’s site simply said there were none available.
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Tesco says the issue is now resolved.
A had previously spokesperson said: “We are aware that some Delivery Saver customers are experiencing issues when booking slots in February. We are working hard to resolve this and apologise for any inconvenience caused.”
But it’s not the first time the supermarket has been in hot water.
Tesco’s whole website has gone down in the past, leaving customers unable to pay for online shopping orders, but a delivery bug has occurred once again and customers aren’t happy.
Tesco customers have to pay £7.99 a month to sign up for Delivery Saver, or £47.94 if they fork out for a six month membership up front.
It’s designed to make home deliveries from the supermarket cheaper in the long run, as if you schedule a lot, you could be paying up to £4.50 everytime otherwise.
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With the paid-for service you get free deliveries on any day, except same-day – and except February, it seems, as some users have recently found a major issue with the system.
The service usually allows shoppers who are signed up to book slots four weeks before other regular shoppers who aren’t forking out for the premium.
But a technical difficulty meant that no one got the privilege of first pick for the slots.
Some have been able to book up to the end of January, but they initially weren’t able to book in their promised fourth week, as it said nothing was available beyond the end of the month.
Angry shoppers, already paying for the service, took to Twitter to air their frustrations.
One user said: “I have saver delivery but can’t book a slot for after Feb 1.”
Another said: “Still not resolved where I am in Southampton! Tesco has renewed and taken payment for delivery saver this morning – for a service I can’t book!”
Meanwhile, a third said: “I pay for Delivery Saver, seems to be something wrong with the system from Feb 2 to Feb 5 showing nothing at all available – even in priority slots. Surely this isn’t right?”
A final user said: “I took out a six month delivery saver with Tesco and I can’t wait till it’s up so I can cancel it.”
But the store had also supposedly promised customers they’d be able to book slots from yesterday, but it wasn’t until today that issues were resolved.
One said: “I have finally received a reply from Tesco saying they are aware of the problem. They say Delivery Saver customers should be able to see the 4th week slots from Jan 11.”
Another said: “This is a national issue whereby Delivery Saver accounts could not access the 4th week slots, which we had been assured would be solved by Jan 11.”
It’s worth pointing out that anybody who has had the success of getting through has to factor in the minimum spend of £40, regardless of whether they pay for the extra service.
It’s £25 for click and collect users instead but if your order doesn’t meet the minimum spend for either, you’ll be charged a minimum basket charge of £4 on top of your shop.
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